When it comes to warranty and financing you don't want to get bogged down in all sorts of unnecessary hoops to jump through! Masters Outdoor Power Equipment has been working with home and business owners for many years, so we understand that your time is important. We'll guide you through the warranty and/or financing process to make it fast and painless.
RETURN POLICY BOTH ONLINE & IN-STORE:
Our return policy is 10 days from date of receiving product. If you are not 100% satisfied with our products, just return the part to us in NEW, UNUSED, UNINSTALLED condition. In factory packaging, for an in-store credit or exchange.
Returns must be accompanied by original invoice. Returned items must be in unused, re-salable condition, and in its original packaging. IE not installed/used. Any markings from installation will not be accepted.
You can return the item in-store or ship the item back to us, once it arrives and inspected, we will issue an in-store credit.. All returns are subject to approval Returns must be shipped pre-paid. Any returns shipped COD will NOT be accepted.
HANDHELD LIMITED CONSUMER EXTENDED WARRANTY
Effective February 1, 2013, consumers who purchase two-stroke gasoline powered Husqvarna branded handheld products, including: chainsaws, blowers, hedge trimmers, pole saws and trimmers, for non-income producing personal use or household purposes, excluding commercial, agricultural, retail, industrial and rental usage types, can extend their product warranty from the standard 2 years to either a 3 year or 4 year limited warranty.
HOW THE PROGRAM WORKS:
To extend the warranty by 1 year to a total of 3 years:
The consumer will need to take only 2 steps: First, the consumer must purchase at least 6 bottles of Husqvarna brand 2-stroke oil regardless of size and/or type at the same time as the qualifying handheld product purchase and both purchases must be on the original product invoice/receipt. Second, the consumer must register their product online.*
To extend the warranty by 2 years to a total of 4 years
The consumer will need to take only 2 steps: First, the consumer must purchase at least 2839ml of Husqvarna brand pre-mixed fuel at the same time as the qualifying handheld product purchase and both purchases must be on the original product invoice/receipt. Second, the consumer must register their product online.*
For Multiple Units Purchased:
Each qualifying handheld product purchased must have an accompanying amount of 2-stroke oil or pre-mix fuel added to the original receipt in order to qualify. For example, if a consumer purchases a 455 rancher chainsaw and a 125B handheld blower and would like to have them both qualify for a 4 year limited warranty, they will need to purchase at least 5678ml of premixed fuel (2839ml for the chainsaw and 2839ml for the handheld blower).
How to submit
In Canada, product registration must be completed by your local Husqvarna dealer where the product and/or oil and/or pre-mix fuel was purchased to qualify for any extended warranty.**
Frequently Asked Questions
Consumers who are using the products for non-income producing personal use or household purposes only. Extended warranty exclusions included but are not limited to commercial, agricultural, rental, industrial and rental usage types.
(a) Qualified products sold after September 1, 2013
(b) Consumers must purchase fuel and/or oil on the same invoice/receipt as the qualifying handheld item.
(c) Fuel and/or oil must be purchased on the same invoice/receipt as the qualifying handheld item.
Is Bar & Chain oil included in this extended warranty program?
No. Only 2-stroke oil is included in the program
*Consumers are required to keep their proof of purchase for the length of warranty should verification be needed. Husqvarna reserves the right to ask for this receipt prior to warranty work being performed.